Privacy Policy

This Privacy Policy ("Privacy Policy") describes the data protection practices of All Family Health LLC (henceforth, “All Family Health”) ("All Family Health," "we," "our," or "us") when you interact with us, our application(s), or, website(s). For the purposes of this Privacy Policy, “Personal Information” refers to any information that is linked or reasonably linkable to an identified or identifiable natural person.

We refer to the Websites, and other services provided by All Family Health together in this Privacy Policy as the "Services." This Privacy Policy is incorporated into our Terms of Use. All capitalized terms used in this Privacy Policy but not defined herein have the meanings assigned to them in the Terms of Use.

If you are a California resident, please review the section regarding Privacy Information for California Residents herein for state-specific rights.

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.

This Privacy Policy contains the following sections:

• The Information We Collect and the Sources of Such Information
• Purposes for How We Use Your Information
• Online Analytics and Advertising
• How We Share and Disclose Your Information
• Your Marketing Choices
• Health Information and Third-Party Services
• How We Protect Your Information
• Privacy Information for California Residents
• Retention of Your Information
• Revisions to Our Privacy Policy
• Contacting Us

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We obtain Personal Information about you through the means discussed below when you use the Services. Please note that we need certain types of Personal Information so that we can provide the Services to you. If you do not provide us with such information, or ask us to delete it, the Services may not function as intended.

1. Information You Provide to Us

We collect a variety of Personal Information that you provide directly to us. For example, we collect Personal Information from you through:

• Account and product registration and administration of your account
• Processing your orders and requests for treatment
• Questions, communications, or feedback you submit to us via forms or email
• Requests for customer support and technical assistance, including through online chat functionalities
• Uploads or posts to the Services
• Employment applications you submit

The specific types of Personal Information we collect will depend upon the Services you use, how you use them, and the information you choose to provide. The types of Personal Information we collect directly from you may include:

• Name, address, telephone number, date of birth, and email address
• Information about your medical conditions, treatment options, physician referrals, lifestyle and personal preferences, prescriptions, genetics, medical photos, and lab results or other related health information, such as your physical and emotional characteristics
• Log-in credentials if you create an account
• Billing information, such as shipping address, credit or debit card number, verification number, and expiration date, collected by our payment processors on our behalf
• Identity verification information (e.g., driver's license or other government-issued ID card or number), and your signature (if required for notarization purposes)
• Information about purchases or other transactions with us
• Information about your customer service and maintenance interactions with us
• Demographic information such as your gender, race/ethnicity, and age, marital status and number of children, and similar information in connection with the Services
• Information about others, such as if you share a family or friend's email address or contact information to allow access to your information or name them as an emergency contact
• User-generated content you post in public online forums on our Services or share with other users
• Any other information you choose to directly provide to us in connection with your use of the Services.

2. Information We Collect Through Automated Means

We collect certain information about your use of the Services and the devices you use to access the Services, as described in this Section. As discussed further below, we and our service providers (which are third party companies that work on our behalf), may use a variety of technologies, including cookies, SDKs, and similar tools, to assist in collecting this information.

Our websites. When you use our Website and app, we collect and analyze information such as your IP address, device types, browser types, browser language, operating system, the state or country from which you accessed the Services, software and hardware attributes (including device IDs) referring and exit pages and URLs, platform type, the number of clicks, files you download, App usage, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the terms you use in searches on our Services, the date and time you used the Services, error logs, and other similar information.

Location Information. When you use the Services, we and our service providers may automatically collect general location information (e.g., IP address, city/state and or postal code associated with an IP address) from your computer or mobile device. This information allows us to enable access to content that varies based on a user's general location (e.g., to provide you with accurate sales tax information and to deliver content customized to your location).

We will ask your permission before collecting your precise GPS location information. In such instances, we will use your precise geo-location information to provide customized services, content, promotional offers, and other information that may be of interest to you. If you no longer wish for us and our service providers to collect and use GPS location information, you may disable the location features on your device. Please see your device manufacturer settings.

Identity Resolution and Visitor Recognition Technologies. We may use third-party identification services (such as Retentio or similar providers) that analyze technical data—such as IP address, device characteristics, browser attributes, and interaction patterns—to help us recognize or match visits to potential customer records. These services may combine information collected from your browser or device with data they already maintain in order to provide us with inferred contact information (such as a possible email address or business profile) or to help us verify user activity. This information may be used to contact you about your interactions with our website, to provide customer support, to follow up on requests, or to offer products or services that may be relevant to you. You may opt out of such processing where required by applicable law by contacting us using the information below.

Certain identification or visitor-recognition tools may be considered “sharing” or “targeted advertising” under applicable laws. You may opt out of this activity using the mechanisms described in this section.

Our Use of Cookies and Similar Online Tools

To collect the information discussed in this Section, we and our service providers use web server logs, cookies, tags, SDKs, tracking pixels, and other similar tracking technologies. We use these technologies to offer you a more tailored experience.

• Web server log: a file where website activity is stored
• SDK: tools/code embedded in our apps and software to allow third parties to collect information about how users interact with the Services
• Cookie: a small text file placed on your device that enables us to recognize your device, store preferences, understand usage, deliver and measure content/ads, perform analytics, and assist with security
• Tracking pixels: tiny electronic tags used to collect usage information and measure popularity and engagement

As we adopt additional technologies, we may also gather information through other methods.

Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Consult your browser’s Help section. Blocking cookies may limit certain features of the Services.

3. Information We Collect from Social Media and Other Content Platforms

When you "like" or "follow" us on social media platforms, we may collect information such as your name, email address, and any relevant comments or content you post. We also collect your information if you sign up for promotions or submit information to us through social media platforms.

• If you access the Services through a third-party connection or log-in, you may allow us to access certain information from such third parties depending on your settings. If you do not wish to have this information shared, do not use these connections.
• If you connect your app to third-party platforms or tools (e.g., health or fitness platforms, contacts, photos, calendar), those may allow us access to additional information to integrate features. Do not initiate these connections if you do not wish to share this information.

4. Information We Receive from Other Sources

We work closely with third parties (including, for example, physicians, medical professionals, pharmacies, advertising networks, analytics providers, marketing partners, and search information providers). Such third parties will sometimes provide us with additional Personal Information about you.

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In connection with providing you with the Services, we may use your Personal Information for our business purposes to:

• Carry out, improve, and manage the Services and support healthcare operations
• Engage in internal research to understand and improve the Services (published only in de-identified, aggregate form)
• Communicate with you about the Services and send communications on behalf of healthcare providers
• Contact you (as permitted by law) about surveys, promotions, events, products, and services (ours, our affiliates’, and select partners’)
• Provide technical support and troubleshoot issues
• Verify identity and administer accounts, process payments and orders, verify ID
• Ensure content is presented effectively, enable interactive features, and maintain security
• Provide more relevant ads and personalized content and measure effectiveness
• Analyze interests and needs to improve products/services
• Comply with applicable procedures, laws, and regulations
• Establish, exercise, or defend legal rights and protect against fraud or illegal activity

Combined Information

We may combine information collected through the Services with information received from other sources and use/share it in accordance with this Privacy Policy.

Aggregate/De-Identified Data

We may aggregate and/or de-identify information collected through the Services. Aggregate/De-Identified Information may be used for any purpose and shared with third parties.

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1. Online Analytics

We may use third-party web analytics services (e.g., Google Analytics/Signals, Mixpanel) to collect and analyze usage through cookies and similar tools; prevent fraud; and provide features (including cross-device insights when enabled in your Google account). You may install Google’s opt-out browser add-on and adjust device settings to limit cross-device personalization.

If you receive email from us, we may use analytics tools (e.g., clear GIFs) to capture open and click data.

2. Online Advertising

We may integrate third-party advertising technologies (e.g., Facebook, Google Ads, TikTok, Criteo) that use cookies/pixels to deliver relevant ads on our Services and other sites/apps, based on factors like page content, searches, demographics, and activity over time.

We may provide customer information (e.g., email addresses) to service providers for de-identified matching to improve ad relevance. We do not control third-party opt-outs and are not responsible for related choices.

Exercising opt-out choices will not eliminate ads but may make them less tailored.

3. Mobile Advertising

You may receive in-app ads. Each OS (iOS, Android, Windows) provides its own instructions for limiting personalized ads. Refer to platform guidance.

4. Do Not Track

We do not currently recognize or respond to browser-initiated DNT signals. Where legally required, we strive to recognize universal opt-out signals.

5. Information We Receive from Other Sources

We may receive additional information from third parties, including healthcare providers, pharmacies, advertising networks, analytics providers, marketing partners, and search information providers.

6. Use of Artificial Intelligence Technologies

We may utilize AI technologies for legitimate business purposes (e.g., personalization, support, analysis, fraud/security). Critical healthcare decisions always involve human oversight. Personal Information processed via AI is subject to the same protections described herein; third-party AI vendors are required to meet appropriate standards.

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• Affiliates and Subsidiaries – to deliver and enhance products/services
• Health Care Providers and Services – to schedule/fulfill appointments, provide care, and for treatment/payment/operations (including pharmacy services) upon your request
• Service Providers – billing, fulfillment, marketing/ads, analytics, research, support, storage, IT/security, fraud prevention, payment processing, legal, etc.
• Advertising Networks – see Online Advertising above
• Joint Product/Marketing Partners – subject to their own terms/policies
• Protection of Company and Others – as required/permitted by law or good-faith necessity (legal process, enforcement, fraud/spam prevention, safety)
• Business Transfers – during/after mergers, acquisitions, or asset sales (subject to legal restrictions)
• Public Forums/User Interactions – information you post publicly may be used and visible publicly
• Testimonials/Reviews – with your submission/consent
• Consent – disclosures you direct or consent to
• Aggregate/De-Identified Information – may be disclosed at our discretion

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Depending on your state, you may have rights to:

• Information about categories/sources/uses/disclosures
• Access and receive a copy in portable format
• Correct certain information
• Delete certain information

Submit requests via the contact information below. We will verify identity before acting. Certain information may be exempt (e.g., transactional, legal obligations, disproportionate burden). Where applicable, we will explain denials and provide appeal options. We will not discriminate for exercising rights.

Opt-out of sale/sharing for targeted advertising

We may allow third parties to receive certain data (e.g., cookies, IP, device IDs, hashed contact info, browsing/activity) to deliver targeted ads. In some states, this may be a “sale” or “sharing.” Recognized browser-based signals (e.g., Global Privacy Control) will be honored where required. You may also opt out via authorized agents (subject to validation). To opt out of email-based audience matching, email us using the contact info below.

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You may instruct us not to use your contact info for promotional emails, mail, or calls by contacting us below. You can also opt out via email footer links. Operational emails related to your account/transactions may still be sent.

Sensitive Data Opt-Out/Opt-In Right

• We may process “sensitive data” (e.g., certain health-related info) to provide more relevant advertising about our products/services.
• You may limit our use of sensitive data for purposes other than providing requested services or as permitted by law (including tailored advertising).
• Opt out via email or Global Privacy Control as described; in some jurisdictions, we may request your consent first. You may withdraw consent at any time.

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Our Services are not directed to or intended for anyone under 16. We do not knowingly collect Personal Information from anyone under 16. If we learn of such collection, we will delete it. Please contact us if you become aware of such collection.

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We retain information no longer than necessary for the purposes for which it is processed and as required by applicable laws.

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We may update this Privacy Policy to reflect changes in law, our practices, features, or technology. We will make the revised Policy accessible via the Services and, where required, provide appropriate notice. Continued use after any amendments (and notice, where applicable) constitutes acknowledgment of the changes.

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This Notice of Privacy Practices ("Notice") describes how we may use and disclose your Protected Health Information (PHI) for treatment, payment, and healthcare operations and other purposes permitted/required by law, and your rights regarding PHI. We are required by law to maintain PHI privacy, provide this Notice, and abide by it.

This Privacy Policy does not address, and we are not responsible for, third-party privacy/security practices (including providers using the Services, device/software manufacturers, or linked apps/sites). Their policies govern their practices.

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• Treatment: provide/coordinate/manage care and communicate with other providers
• Payment: obtain payment, verify coverage, billing/collections, share PHI as needed
• Healthcare Operations: quality improvement, case management, accreditation, licensing, audits, reviews, legal
• As Required by Law
• Public Health and Safety
• Health Oversight Activities
• Judicial and Administrative Proceedings
• Law Enforcement
• Research (with required approvals)
• Organ and Tissue Donation
• Workers' Compensation
• Military and Veterans
• Inmates

Transmission of PHI

Electronic transmission of PHI subject to HIPAA will use SSL or equivalent and meet applicable security standards.

Changes to This Notice

We may change this Notice and will post the current version with its effective date.

Complaints

You may file a complaint with our Privacy Officer or the U.S. Department of Health and Human Services. We will not retaliate for filing a complaint.

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• Inspect and Copy PHI (reasonable fees may apply)
• Amend PHI you believe is incorrect or incomplete
• Accounting of Disclosures (with certain exceptions)
• Request Restrictions on use/disclosure (we may not be required to agree)
• Request Confidential Communications (how/where we contact you)
• Paper Copy of this Notice
• Breach Notification if your PHI is compromised

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We implement technical and organizational measures designed to protect PHI and Personal Information. However, no method of transmission or storage is completely secure. You acknowledge we cannot guarantee absolute security. Keep your password confidential; information shared in public areas may be viewed by others.

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Categories Collected/Disclosed (CCPA)

• Identifiers and contact information
• Commercial/transactional information
• Financial information (via processors)
• Internet/network activity
• Geolocation information
• Demographic and statistical data
• Physical characteristics (photos/videos)
• User-generated content
• Customer service data

Your California Privacy Rights

California residents may request disclosures about categories/sources/uses/disclosures, access/copies of certain information, and deletion (subject to exemptions). We will verify identity before responding. No discrimination for exercising rights.

To exercise rights, email: [email protected] and include your full name, email, and residential address associated with your use.

Sale/Sharing of Personal Information

Working with marketing/advertising partners may be deemed a “sale” or “sharing” under CCPA due to online identifiers. You can opt out via industry tools and per-device/browser settings. We may also share email addresses with ad networks to better target advertising; you can opt out by emailing us.

Shine the Light

We do not share personal information with third parties for their own direct marketing purposes.

California-Specific Health Privacy (CMIA)

We comply with CMIA and California’s specific privacy laws for marketing/sale of PHI and minors’ rights, obtaining necessary consent and honoring additional protections.

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If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

All Family Health
Privacy Officer: Michael Kuenzler
Email: [email protected]
Phone: 561-717-6794
Address: 3350 NW 2ND AVE SUITE A2, BOCA RATON, FL 33431

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IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD DIAL “911” IMMEDIATELY. The content of this website is for informational purposes only and does not constitute professional medical advice, diagnosis, treatment, or recommendations of any kind. The website is not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of disease. You should always seek the advice of our board-certified medical practitioner or other qualified healthcare provider with any questions or concerns regarding your individual needs and any medical conditions. Visiting the website or registering an account does not create a physician-patient relationship. Reliance on the website without further consultation with a medical practitioner is solely at your own risk.

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